Safety-Net Catches Caregivers

Family caregivers often feel alone and unsupported in their role. One hospice organization is spreading a wide safety-net of virtual and hands-on hospice care options available 24 hours a day, every day of the year, but its most unique feature focuses on the 128 evening, night, and weekend hours each week.

Working the night shift at the Call Center, Whitney Turley RN Clinical Response Specialist says, “Families express such relief, they just need reassurance that they are doing the right thing.”

This safety-net is preventing hospital readmissions for even high intensity patients. During the first quarter this year, registered nurses answered more than 2,000 calls at the Clinical Response Center in order to provide quick answers to family caregiver questions. A hands-on approach was the best course of action 652 times, and a local Rapid Response Team member (registered nurse) was deployed to the patient’s home.

Hospice family caregivers across the state depend on Clinical Response Specialists to talk them through a loved ones’ special healthcare needs at a moment’s notice. Every call is measured, and every response is scored the level of resolution with a proprietary scorecard.

“We get a lot of calls for support at night. I work with family caregivers, physicians and a network of nurses to keep patients safe and comfortable wherever they call home.” Turley adds, “I am confident in our team, and would want them caring for my loved ones at night.”

During this season of unusual and unconventional care options, Hospice Home Care’s Clinical Response Center and Rapid Response Team offer patients and families unparalleled service. This after-hours care model remains the highest standard in the hospice industry.


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To speak with a Registered Nurse about palliative and hospice services, locations, or to schedule an appointment, call the Clinical Responsiveness Center at (501) 558-4100 or toll-free at (844) 558-4100.

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Hospice Home Care would be happy to speak with you about palliative and hospice services for yourself or a loved one.

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Comfort and peace on the end of life’s journey

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Facing the end of life can be hard. Facing it alone, in the absence of family, friends, financial resources and qualified caregivers, is even harder.

The Tribute of Life Foundation believes that everyone deserves to complete their journey in a warm, clean bed, surrounded by people who care deeply about meeting their medical, social, emotional and spiritual needs. Through our 'No One is Alone' initiative, we are committed to funding two beds in the Comfort Care Center for people who could not afford it otherwise.

To learn more about the Foundation, or to partner with us financially, just click one of the buttons below.

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